Terms of Use

Last Updated: 25/09/2025

Please read these Terms & Conditions ("Terms") carefully before using the LaLa - Sleep Coach Company mobile application (the "App") operated by Rest Tech Ltd ("we", "us", "our").
By downloading, creating an account, or using the App you agree to be bound by these Terms. If you do not agree, do not use the App.

1. Who we are

App: LaLa - Sleep Coach Company
Controller / Company legal name: Rest Tech Ltd
Registered address: 12 Laurel Gardens, TW4 6AQ, UK
Contact email (support & data requests): contact@lala-sleepcoach.com

2. Acceptance of terms

By downloading, accessing, or using the App you confirm that:

  • you are at least 18 years old and are a parent, guardian or lawful caregiver of the child about whom you enter data; and

  • you accept and agree to be legally bound by these Terms and our Privacy Policy.

You must not allow children to use the App; it is intended for use by adults caring for children.

3. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will notify you in-app or by email where available. Continued use of the App after the changes constitutes acceptance of the updated Terms.

4. The Service — what the App does

The App provides general, non-medical sleep coaching and planning tools for parents and caregivers. Features may include: AI-generated personalised sleep plans, sleep logs, progress tracking, and in-app tips. The App is a coaching/productivity tool and is not a medical device or a substitute for professional medical care.

5. Eligibility and account

  • You must be 18+ to create an account.

  • You must provide accurate and truthful information when creating an account or using features.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activity on your account. Notify us immediately of any unauthorised use.

6. Adults-only / usage restrictions

The App is designed for adults only. You warrant that you are the parent, guardian or lawful carer of the child for whom you use the App and that you have authority to provide any information about the child.

You must not use the App to transmit illegal, infringing, obscene, or harmful content, and you must not attempt to circumvent privacy or consent protections built into the App.

7. Data, privacy & AI usage — summary

A full description of our data practices is in our Privacy Policy. The key points:

  • The App does not store a child’s real name or date of birth on our servers unless you explicitly and separately consent to sending a child’s name and DOB to our AI provider (OpenAI) to generate a personalised sleep plan. That consent is separate from acceptance of these Terms.

  • Sleep logs are stored in Firestore in an anonymised manner where cloud backup is enabled; subscription metadata is stored separately.

  • Free-text chat may contain personal information entered by you; we provide warnings and technical controls but cannot guarantee users will not enter PII. You are responsible for the information you provide.

8. Specific consent for sending child name & DOB to OpenAI

Certain features (for example, an AI-generated personalised sleep plan) require sending the child’s full name and date of birth to our AI provider. We will only do so after you give explicit, unbundled consent in a clearly presented form (a checkbox that is unchecked by default). That consent:

  • will be recorded (timestamp, consent version, user/device id) in our consent log;

  • can be withdrawn at any time via Settings → Data & Privacy or by contacting contact@lala-sleepcoach.com; and

  • will trigger deletion actions described in our Privacy Policy (including a request to OpenAI to delete relevant data under our contractual arrangements).

We recommend using a nickname rather than a child’s real name to reduce privacy risk.

9. Subscriptions, payments and refunds

  • All purchases and subscriptions are processed via Apple’s in-app purchase system and reconciled using RevenueCat. By subscribing you acknowledge that billing, renewals and refunds are governed by Apple’s policies and terms. We do not process card payments directly.

  • Subscription cancellations and refund requests must follow the App Store procedure; contact Apple support for refunds. We will assist where reasonably possible but cannot override Apple’s policies.

  • Free trials and promotional offers are subject to the terms presented at the time of the offer.

10. User content and retention

  • The App does not support photos or audio uploads at launch. If uploads are added later, those features will require separate consent and controls.

  • You are responsible for the content you enter (for example, chat messages). We reserve the right to remove content that violates these Terms.

  • We retain data as described in the Privacy Policy. You may request deletion and export of your data; deletion requests will be handled in line with the Privacy Policy and applicable law.

11. AI-generated content and disclaimers

  • The App uses AI (OpenAI) to generate personalised sleep plans and suggestions. AI outputs are for guidance only and do not constitute medical or professional advice.

  • We cannot guarantee outcomes. Results vary between children. Always consult a qualified health professional if you are concerned about your child’s health. If the App flags any potential medical red flag, you should seek medical attention promptly.

12. Medical & safety disclaimer

The App is not a medical device and must not be used as a substitute for professional medical diagnosis or treatment. If you suspect an urgent medical issue for your child, obtain immediate medical care. We disclaim responsibility for health outcomes resulting from reliance solely on the App.

13. Intellectual property

  • All content, code, designs, graphics and materials in the App are our property or licensed to us.

  • You are granted a limited, non-exclusive, non-transferable licence to use the App on compatible devices in accordance with these Terms.

  • You must not copy, modify, distribute or create derivative works from the App except as expressly permitted.

14. Limitation of liability

  • To the fullest extent permitted by applicable law, our aggregate liability for any claims arising from your use of the App or these Terms is limited to the amount you actually paid to us in the 12 months prior to the claim (or £100 if you have not paid us).

  • We are not liable for indirect, special, incidental, consequential or punitive damages (including loss of profits or data).

  • Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

15. Indemnity

You agree to indemnify and hold Rest Tech Ltd and its officers, directors, employees and agents harmless from and against any claims, losses, liabilities, damages and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your improper use of the App; or (c) content you submit that infringes third-party rights or applicable law.

16. Termination and suspension

  • We may suspend or terminate your access if you breach these Terms or where we reasonably suspect fraud, misuse, or illegal activity.

  • Termination does not affect accrued rights and obligations. If you request account deletion, we will handle deletion as set out in the Privacy Policy.

17. Account deletion, data export and withdrawing consent

  • You may request deletion of your account or data, export data, or withdraw any consent granted (including consent to send child name and DOB) via Settings → Data & Privacy or by emailing contact@lala-sleepcoach.com. We will process requests in accordance with the Privacy Policy and applicable law. Withdrawal of consent will stop future processing and will trigger deletion steps as described in the Privacy Policy.

18. Security

We apply commercially reasonable technical and organisational measures to protect user data (encryption in transit, secure key storage, access controls). No system is entirely secure — you should protect your device and credentials. We will notify you and relevant authorities of any notifiable breach in line with legal requirements.

19. International use and data transfers

LaLa is available internationally. Data may be processed or stored outside your jurisdiction (including the United States) by our processors. Transfers are protected by contractual safeguards where required (standard contractual clauses, UK addenda, etc.). See the Privacy Policy for details.

20. Third-party services and links

The App integrates third-party services (OpenAI, RevenueCat, Firebase/Google Cloud). Your use of those services is also subject to their terms and privacy practices. We are not responsible for third-party content or practices.

21. Governing law and disputes

These Terms are governed by the laws of England and Wales. Subject to mandatory consumer protections that may apply in your jurisdiction, you and Rest Tech Ltd submit to the non-exclusive jurisdiction of the courts of England and Wales.

22. Severability

If any provision of these Terms is held invalid or unenforceable, the remainder will continue in full force and effect.

23. Entire agreement

These Terms, together with the Privacy Policy and any other documents expressly incorporated herein, form the entire agreement between you and Rest Tech Ltd regarding the App.

24. Contact

For support, privacy requests or any questions about these Terms:
Email: contact@lala-sleepcoach.com
Address: Rest Tech Ltd, 12 Laurel Gardens, TW4 6AQ, UK